Frequently Asked Questions

Everything you need to know about your Modern Citizen experience.

What is your shipping policy?

We offer standard shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.

How do I initiate a return or exchange?

You can return unworn items with tags attached within 30 days of delivery. Visit our online returns portal to generate a prepaid shipping label and start your exchange or refund process.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, modern fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

Are your materials sustainably sourced?

We are committed to conscious manufacturing. Many of our pieces use organic cotton, recycled polyester, and Tencel to ensure high-quality fashion with a lower environmental impact.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, orders are processed quickly. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team.